Frequently Asked Questions
Have a question? You’re not alone!
We’ve gathered answers to our most common seller and shopper questions to help you feel confident, prepared, and ready for sale week.
SELLING AT JBF
New to selling—or just need a refresher? Find answers to common questions about registration, pricing, tagging, drop-off, payment, and what happens to unsold items.
SHOPPING AT JBF
Wondering about tickets, shopping times, strollers, payment methods, or half-price day? We’ve got you covered so you can shop with confidence.
How do I sign up to sell?
Register online through our website during open registration. Once registered, you’ll receive access to our Getting Started Guide, tagging tools, and seller resources to help you prep with confidence.
Is there a limit to how many items I can sell?
Yes—item limits do apply, but they vary by category and may change by season or even sale to sale based on what we learn about shopper demand.
We review sales data after each event and adjust limits to help sellers succeed and keep the sale easy to shop. Current item limits and eligible categories are always listed in our What to Sell When Guide, which should be your go-to reference as you prep.
Quality still matters most—well-priced, gently used items sell best and make drop-off and shopping smoother for everyone.
How do I price my items?
You set your own prices. We provide pricing tips, examples, and tools to help you price competitively and maximize your earnings.
What happens if my items don’t sell?
You choose what works best for you:
Pick up your unsold items at the end of the sale or
Donate them to one of our local charity partners
Many sellers love donating—it’s one less errand and helps families in need.
When and HOW do I get paid?
Seller payments are issued after the sale once all reports are finalized and donations are processed; within two weeks of the close of the sale.
Here’s how it works:
You’ll receive clear communication after the event letting you know when payments are being released
Payments are issued based on your selected payout method during registration
Please allow a short processing window—we want to be sure everything is accurate before funds go out
We’ll always let you know what to expect, so you’re never left wondering.
What if I’m running late for drop-off or pickup?
We understand life happens! Please reach out as soon as possible so we can guide you on next steps.
Do I need a ticket—and why?
Yes—tickets help us manage capacity and create a smooth, enjoyable shopping experience.
Most shopping times are free, and earlier presale times are available for purchase or earned through selling or working at the sale.
Is this event kid-friendly?
Absolutely—families are at the heart of what we do. We just ask that everyone follows posted guidelines so the sale stays safe and enjoyable.
Why is the Bestie Pass for two people if I only need one?
The Bestie Pass is designed for shoppers who want to bring a friend, partner, or family member to shop together during an early shopping time.
Even if you plan to shop solo, the pass still works—it simply reserves two spots during a limited-capacity presale. Many shoppers use the second spot to:
Bring a friend or spouse
Shop with a sister, grandparent, or co-parent
Gift the extra spot to someone else
If you truly only need one spot and prefer a single-entry option, we recommend choosing a different ticket type that better fits your plans.
What forms of payment do you accept?
We accept cash, debit cards, credit cards, and JBF Bucks.
To help keep prices low for sellers and shoppers, a 3% processing fee applies to all credit card purchases, so we encourage using cash or debit whenever possible.
Can I bring a stroller, wagon, or large bag?
We’re a bagless event, so we recommend bringing a wagon or stroller to shop with. It makes browsing and checkout much easier.
Don’t worry—we also offer a DIY bagging area at checkout, similar to everyone’s favorite bulk store (rhymes with Rostco 😉).
Can I bring a stroller, wagon, or large bag?
Policies vary by shopping time for safety and space reasons. We recommend checking the ticket details before you arrive so there are no surprises at the door.
Can I return or exchange items?
All sales are final. Because items come from individual sellers, we’re unable to offer returns or exchanges.
That said, we want you to feel confident in your purchases:
We provide a Decision Zone where you’re encouraged to sort through your finds before checkout
If an item needs to be unboxed or unwrapped to check for completeness, please bring it to Customer Service and our staff will be happy to help
We recommend checking items carefully before heading to the checkout line
Taking a few extra minutes before you pay helps ensure you leave happy with your finds.
